FAQ
What are the delivery times?
Delivery times vary depending on the carrier selected when you place your order. Generally, your items are delivered within 1 to 5 business days .
An accurate estimate is displayed at checkout, and you will also receive a confirmation email with details of the carrier and tracking of your package.
What are the delivery charges?
Delivery costs are set at €6.50 via Bpost.
What payment methods do you accept?
We accept several secure payment methods to offer you a simple and flexible shopping experience. You can pay for your order via:
- PayPal
- Visa
- MasterCard
- Bancontact
All payments are fully secure and processed through trusted partners.
How can I track my order?
As soon as your order is shipped, you will receive an email containing a tracking link .
It allows you to view the progress of your package and its estimated delivery date in real time.
How do I return a product? / What is your return policy?
You have 14 calendar days from the date of receipt of your order to make your return request.
Return shipping is completely free . To initiate a return, simply send your request via email to 📩 customer@athlyum.com
Attention! Only one return request per order is allowed.
How do I contact customer service?
For any questions or requests for assistance, you can contact our customer service by email at the following address:
📩 customer@athlyum.com